The Company
CACEIS is a banking institution and subsidiary of the Crédit Agricole Group that specializes in financial services for asset management firms and institutional investors. As a major player in asset servicing, the Group offers a comprehensive range of services, including asset custody, custodian banking, fund administration, foreign exchange, trade execution, clearing, securities lending and borrowing, and issuer services.
With a presence in Europe, North America, South America, and Asia, CACEIS supports its clients in a demanding regulatory and operational environment. The Group has established itself as one of the world’s leading providers of asset servicing for institutional and corporate clients.
As a key player in the European market, CACEIS has seen steady growth in its business and manages several trillion euros in assets under custody and under administration. In this context, effective management of operational processes and seamless collaboration among international teams are essential drivers of performance.
Challenges & Objectives
The Challenge
CACEIS had to manage complex business processes, combining project management, day-to-day operations, ticketing, and the onboarding of new investment funds.
Until then, these processes were tracked using a multitude of Excel files, which made data consolidation, transaction tracking, and report generation particularly cumbersome, inconsistent, and time-consuming.
Key Issues
- Centralize data related to the fund onboarding process,
- Harmonize management practices across different teams and sites,
- Ensure the reliability of the traceability of steps, contributions, and validations,
- Reduce reliance on scattered Excel files,
- Facilitate communication with customers through more structured reports,
- Improve coordination among teams in France, Luxembourg, and the United Kingdom.
How to Use Tabsters
Use cases
- Managing the onboarding process for new investment funds,
- Monitoring of project activities, RUN, and related ticketing,
- Centralization of contributions and operational data,
- Automated generation of reports and committee materials,
- Integration of issue tracking workflows via the JIRA API.
User profiles
More than 530 users, including: operational teams, process managers, project managers, managers, multi-site contributors, and customer service teams.
Tabsters enables CACEIS
- To centralize all data related to fund onboarding within a single tool,
- To standardize management practices across different teams and regions,
- To improve the reliability of the traceability of operations and contributions,
- To improve collaboration among teams in France, Luxembourg, and the United Kingdom,
- Streamline customer communication through automatic exports for committees and follow-up meetings,
- To reduce the need for manual consolidation by integrating with existing systems via the JIRA API.
Key benefits
- A unified view of the fund onboarding process,
- Full traceability of transactions and contributions,
- Significant reduction in consolidation time thanks to automation,
- An end to managing data scattered across multiple Excel files,
- Enhanced collaboration among teams across multiple sites,
- Smoother and more structured communication with customers,
- Consistent reporting that can be easily shared via automated exports.
