Improving the management of the IT department's project portfolio through capacity tracking and time tracking

The Company

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ALTEN is a global leader in engineering and IT services. Founded in 1988, the Group supports its clients in France and internationally in the areas of innovation, R&D, information systems, and technological transformation. With a presence in more than 30 countries, ALTEN works with major players in a wide range of sectors, including aerospace, defense, automotive, rail, energy, environment, healthcare, industrial equipment, telecommunications, banking, finance, insurance, retail, public services, and government.

With a strong commitment to innovation and sustainable transformation, ALTEN helps its clients design the technological solutions of tomorrow. In this context, the ability to effectively manage projects, track workloads, anticipate capacity needs, and ensure reliable reporting is a key challenge for internal teams.

Since 2023, ALTEN has been using Tabsters to streamline the management of its IT department’s project portfolio, strengthen time tracking, and improve visibility into capacity.

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Challenges & Objectives

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Background

ALTEN’s Technical and Telecom Division was facing a challenge related to workload monitoring and management. The teams needed to better manage their results, track the performance of their project deliveries, and gain a clearer view of the resources being utilized.

The goal was to implement a project management tool that would enable task planning, time tracking, and the consolidation of information needed for capacity management. The ability to generate consolidated reports directly within the solution was also a key factor in improving communication, facilitating decision-making, and strengthening portfolio monitoring.

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Key Issues

The main issues centered on:

• the centralization of information related to projects and teams;
• accurate tracking of tasks, progress, and time spent;
• developing a clear vision for the capacity plan;
• identifying needs by skill;
• improving the management of performance delivery;
• the development of a common monitoring methodology;
• reducing the number of projects that are behind schedule;
• Simplifying reporting for project teams and managers.

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How to Use Tabsters

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Use cases

• Management of the IT Department’s project portfolio;
• Task planning;
• Time Entry;
• Monitoring project progress;
• Team workload management;
• Capacity-based view of resources;
• Skill-Based Needs Analysis;
• Streamlined organization of follow-up meetings;
• Preparation of consolidated financial reports;
• Replacing individual follow-ups in MSP.

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User profiles

The solution is used by 30 users, including: project managers, technical managers, teams from the Technical and Telecom Departments, managers, and staff involved in planning, time tracking, and capacity monitoring.

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The benefits

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• A clear overview of the resource capacity plan;
• Centralization of project and team information;
• Development of a common monitoring methodology;
• Simplification of reporting;
• Improved communication and decision-making;
• A 40% decrease in the number of projects behind schedule;
• Project managers' buy-in to the solution;
• Replacement of individual follow-ups conducted in MSP.

Tabsters provides ALTEN with a clearer view of its project portfolio and helps better align operational task tracking with capacity, performance, and delivery challenges. The solution helps teams better anticipate resource needs, identify the necessary skills, and track actual workload more accurately. It also reduces reliance on individual tools by providing a shared environment for structuring project management and sharing information.