The Company
Founded in 1855, Richardson is a firm that has continued to evolve.
Starting as a distributor of metals for the shipbuilding industry, the company quickly shifted its focus to selling supplies for plumbers and heating engineers, eventually becoming one of France’s leading distributors of plumbing, heating, and HVAC equipment, bathroom fixtures, tiles, and plastics.
With over 300,000 products from 200 leading brands, Richardson serves customers in the heating, air conditioning, bathroom, plumbing, and renewable energy sectors, placing human expertise, service, and local presence at the heart of its commitment.
Challenges & Objectives
The Challenge
Richardson launched the DELTA program for IT transformation. Within this program, the BIRD project—the deployment of a new ERP system—is a major initiative requiring rigorous monitoring of development and implementation across 37 Business Units (BUs).
To support this transformation, Richardson sought to streamline its management processes by implementing a portfolio and project management tool.
Key Issues
- Scheduling management, tracking deliverables, and optimizing the capacity plan to ensure the program runs smoothly.
- Before adopting Tabsters, the client had to manage a complex monitoring process across 12 streams, which involved time-consuming data consolidation, a lack of macro- and micro-level visibility, and high risks of missed deadlines due to the absence of a unified management tool.
Selection process
Richardson evaluated several solutions on the market before settling on Tabsters.
How to Use Tabsters
Use cases
- Management of the BIRD Program (rollout of a new ERP system),
- Resource tracking,
- Management of the BIRD portfolio of IT transformation projects.
User profiles
- CIO,
- Program Director,
- Project managers,
- Resources Manager,
- Contributors.
Richardson uses Tabsters to
- Centralize all data related to the management of the transformation program,
- Manage team workloads and availability,
- Produce clear, consolidated reports for the COPROJ and project steering committee.
The benefits
- Significant time savings thanks to the automation of data consolidation;
- Better visibility into the program’s progress and the ability to anticipate risks;
- Ensuring a secure deployment by enabling rapid detection of delays and issues;
- Harmonized monitoring to ensure the smooth implementation of the BIRD ERP program;
- Quick report generation, PPT presentation materials.
